SHIPPING & RETURNS

SHIPPING POLICY

Order Processing

Order Confirmation: Once you place an order, you will receive an order confirmation email.
Processing Time: Most orders are processed within 1-2 business days.
Shipping Time: Shipping times may vary depending on your location and the shipping method chosen.

Shipping Methods

We offer a variety of shipping methods to suit your needs:

Standard Shipping UK: This is our most affordable shipping option, with estimated delivery times of 3-5 business days.
Expedited Shipping UK: Receive your order faster with our expedited shipping option. Estimated delivery times are 3-5 business days.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. The exact shipping cost will be displayed at checkout.

International Shipping

We ship to many countries worldwide. International shipping rates and delivery times may vary. Please contact us for more information.

Order Tracking

Once your order has shipped, you will receive an email from the carrier at the email address provided during the order process, which will include a link to track your parcel.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Please note:

We are not responsible for delays caused by factors beyond our control, such as weather conditions or carrier issues.
For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer.

If you have any questions about our shipping policy, please contact our customer service team. sales@y-train.com

RETURN POLICY

To be eligible for a return, your item must be:

In its original condition
Unworn, undamaged, and unwashed
In its original packaging

Return Process:

Contact Us: Please contact our customer service team to obtain a return authorization number.
Package Your Return: Carefully package the item(s) you wish to return, including any accessories or original packaging.
Ship Your Return: Ship your return to the address provided by our customer service team. You are responsible for the cost of return shipping.
Receive Your Refund or Exchange: Once we receive your return, we will process your refund or exchange within 5 business days.
You the right to return within 14 days of receipt of the item.

Please note:

Sale Items: Sale items are final sale and cannot be returned or exchanged.
Custom Orders: Custom orders cannot be returned or exchanged.
Shipping Costs: Original shipping costs are non-refundable.

If you have any questions about our return and exchange policy, please contact our customer service team sales@y-train.com

Or feel free to get in-touch via any of our socials we are always happy to help.